ISO 9000 implementation and performance: Empirical evidence from Vietnamese companies

Anh Chi Phan, Minh Hue Nguyen, Hoa Vu Mai Luong, Yoshiki Matsui

Abstract

This study seeks to examine the situation of ISO 9000 implementation in Vietnamese companies and its relationship with company performance. Based on data collected from 108 companies through a questionnaire survey in 2012, we investigate the changes in quality management practices and different performance dimensions before and after ISO 9000 implementation, and study the impact of ISO 9000 implementation on company performance. The results of statistical analysis indicate that ISO 9000 implementation significantly improves various quality management practices and quality performance. This study contributes to the quality management literature by highlighting the significant impact of ISO 9000 on the performance of the Vietnamese companies. In addition, the results of this study provide meaningful and practical insight into quality management practices in the companies.

Original languageEnglish
Pages (from-to)53-77
Number of pages25
JournalInternational Journal of Productivity and Quality Management
Volume18
Issue number1
DOIs
StatePublished - 2016

Fingerprint

Statistical analysis
Quality management

Keywords

  • Company performance
  • Iso 9000
  • Quality management practices
  • Vietnamese manufacturing companies

ASJC Scopus subject areas

  • Business, Management and Accounting(all)

Cite this

ISO 9000 implementation and performance : Empirical evidence from Vietnamese companies. / Phan, Anh Chi; Nguyen, Minh Hue; Luong, Hoa Vu Mai; Matsui, Yoshiki.

In: International Journal of Productivity and Quality Management, Vol. 18, No. 1, 2016, p. 53-77.

Research output: Contribution to journalArticle

Phan, Anh Chi; Nguyen, Minh Hue; Luong, Hoa Vu Mai; Matsui, Yoshiki / ISO 9000 implementation and performance : Empirical evidence from Vietnamese companies.

In: International Journal of Productivity and Quality Management, Vol. 18, No. 1, 2016, p. 53-77.

Research output: Contribution to journalArticle

@article{b1f5bff0449a428dbfb4927e236c4d01,
title = "ISO 9000 implementation and performance: Empirical evidence from Vietnamese companies",
keywords = "Company performance, Iso 9000, Quality management practices, Vietnamese manufacturing companies",
author = "Phan, {Anh Chi} and Nguyen, {Minh Hue} and Luong, {Hoa Vu Mai} and Yoshiki Matsui",
year = "2016",
doi = "10.1504/IJPQM.2016.075705",
volume = "18",
pages = "53--77",
journal = "International Journal of Productivity and Quality Management",
issn = "1746-6474",
publisher = "Inderscience Enterprises Ltd",
number = "1",

}

TY - JOUR

T1 - ISO 9000 implementation and performance

T2 - International Journal of Productivity and Quality Management

AU - Phan,Anh Chi

AU - Nguyen,Minh Hue

AU - Luong,Hoa Vu Mai

AU - Matsui,Yoshiki

PY - 2016

Y1 - 2016

N2 - This study seeks to examine the situation of ISO 9000 implementation in Vietnamese companies and its relationship with company performance. Based on data collected from 108 companies through a questionnaire survey in 2012, we investigate the changes in quality management practices and different performance dimensions before and after ISO 9000 implementation, and study the impact of ISO 9000 implementation on company performance. The results of statistical analysis indicate that ISO 9000 implementation significantly improves various quality management practices and quality performance. This study contributes to the quality management literature by highlighting the significant impact of ISO 9000 on the performance of the Vietnamese companies. In addition, the results of this study provide meaningful and practical insight into quality management practices in the companies.

AB - This study seeks to examine the situation of ISO 9000 implementation in Vietnamese companies and its relationship with company performance. Based on data collected from 108 companies through a questionnaire survey in 2012, we investigate the changes in quality management practices and different performance dimensions before and after ISO 9000 implementation, and study the impact of ISO 9000 implementation on company performance. The results of statistical analysis indicate that ISO 9000 implementation significantly improves various quality management practices and quality performance. This study contributes to the quality management literature by highlighting the significant impact of ISO 9000 on the performance of the Vietnamese companies. In addition, the results of this study provide meaningful and practical insight into quality management practices in the companies.

KW - Company performance

KW - Iso 9000

KW - Quality management practices

KW - Vietnamese manufacturing companies

UR - http://www.scopus.com/inward/record.url?scp=84964510317&partnerID=8YFLogxK

UR - http://www.scopus.com/inward/citedby.url?scp=84964510317&partnerID=8YFLogxK

U2 - 10.1504/IJPQM.2016.075705

DO - 10.1504/IJPQM.2016.075705

M3 - Article

VL - 18

SP - 53

EP - 77

JO - International Journal of Productivity and Quality Management

JF - International Journal of Productivity and Quality Management

SN - 1746-6474

IS - 1

ER -