High accuracy of call triage decision by Bayesian network

Shota Yunoki, Tomoki Hamagami, Kenji Oshige, Chihiro Kawakami, Noriyuki Suzuki

    Abstract

    A new call triage system, a key part of an emergency support system with a stochastic network model, is examined. Call triage is an operation that allows efficient choice of service grade and dispatching of a suitable rescue team service based on information obtained from a phone call. Call triage is now being tested in a few cities and is showing some benefit. However, there is the issue that if under-triage, in which the condition of the patient is underestimated, is eliminated, then the efficiency is degraded in the form of over-triage. In this report, in order to overcome the issue, a Bayesian network scheme is evaluated for a call triage system. The results of experiments with a real call triage data set show that the Bayesian network improves accuracy. © 2013 Wiley Periodicals, Inc.

    Original languageEnglish
    Pages (from-to)62-69
    Number of pages8
    JournalElectronics and Communications in Japan
    Volume97
    Issue number1
    DOIs
    StatePublished - 2014 Jan

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    Bayesian networks
    Experiments

    Keywords

    • ambulance service
    • Bayesian network
    • machine learning
    • stochastic model
    • triage

    ASJC Scopus subject areas

    • Electrical and Electronic Engineering
    • Computer Networks and Communications
    • Physics and Astronomy(all)
    • Signal Processing
    • Applied Mathematics

    Cite this

    High accuracy of call triage decision by Bayesian network. / Yunoki, Shota; Hamagami, Tomoki; Oshige, Kenji; Kawakami, Chihiro; Suzuki, Noriyuki.

    In: Electronics and Communications in Japan, Vol. 97, No. 1, 01.2014, p. 62-69.

    Research output: Contribution to journalArticle

    Yunoki, S, Hamagami, T, Oshige, K, Kawakami, C & Suzuki, N 2014, 'High accuracy of call triage decision by Bayesian network' Electronics and Communications in Japan, vol 97, no. 1, pp. 62-69. DOI: 10.1002/ecj.11439
    Yunoki S, Hamagami T, Oshige K, Kawakami C, Suzuki N. High accuracy of call triage decision by Bayesian network. Electronics and Communications in Japan. 2014 Jan;97(1):62-69. Available from, DOI: 10.1002/ecj.11439

    Yunoki, Shota; Hamagami, Tomoki; Oshige, Kenji; Kawakami, Chihiro; Suzuki, Noriyuki / High accuracy of call triage decision by Bayesian network.

    In: Electronics and Communications in Japan, Vol. 97, No. 1, 01.2014, p. 62-69.

    Research output: Contribution to journalArticle

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