Personal profile

e-rad ID

70173789

Researchmap ID

1000301082

Research Interests

(no English)

URL

http://er-web.jmk.ynu.ac.jp/html/MATSUI_Yoshiki/en.html

External positions

Fingerprint Fingerprint is based on mining the text of the person's scientific documents to create an index of weighted terms, which defines the key subjects of each individual researcher.

Quality management Engineering & Materials Science
Industry Engineering & Materials Science
Product development Engineering & Materials Science
service Social Sciences
Manufacturing Business & Economics
quality Social Sciences
customer Social Sciences
Innovation Engineering & Materials Science

Network Recent external collaboration on country level. Dive into details by clicking on the dots.

Research Output 2002 2016

  • 177 Citations
  • 8 h-Index
  • 17 Article
  • 3 Conference contribution
Innovation
Customer satisfaction
Electronics industry
Automotive industry
Machinery

ISO 9000 implementation and performance: Empirical evidence from Vietnamese companies

Phan, A. C., Nguyen, M. H., Luong, H. V. M. & Matsui, Y. 2016 In : International Journal of Productivity and Quality Management. 18, 1, p. 53-77 25 p.

Research output: Contribution to journalArticle

Statistical analysis
Quality management

Empirical study on transferability of kaizen practices in Vietnamese manufacturing companies

Anh, P. C., Yen, T. T. H. & Matsui, Y. 2015 Jan 14 In : Asian Social Science. 11, 4, p. 65-76 12 p.

Research output: Contribution to journalArticle

suggestion system
manufacturing
enterprise
practice
Vietnamese

Retailer service quality and customer loyalty: Empirical evidence in Vietnam

Ha, N. T., Minh, N. H., Anh, P. C. & Matsui, Y. 2015 Jan 14 In : Asian Social Science. 11, 4, p. 90-101 12 p.

Research output: Contribution to journalArticle

quality
service
loyalty
customer
problem solving

Service quality and customer satisfaction: A case study of hotel industry in Vietnam

Minh, N. H., Thu Ha, N., Chi Anh, P. & Matsui, Y. 2015 In : Asian Social Science. 11, 10, p. 73-85 13 p.

Research output: Contribution to journalArticle

customer
service
satisfaction
quality
empathy